Registration Cancellation Policy

A refund of course fees (less 15% administrative charges) will be made for cancellations received in writing at least two weeks prior to the event. Substitutes can be made but please email new delegate details when known. Cancellations made less than two weeks prior to the event are non-refundable/non-changeable. In the unlikely event that, due to unforeseen circumstances* or insufficient enrolment, the course has to be cancelled by MSI, our liability is limited to refund of course fees only. We recommend that delegates have adequate insurance cover to claims for any travel or personal expenses.

Accommodation Cancellation Policy

Accommodation and meals fees should be paid at the venue, directly to the castle administration. Room reservations will be made by the meeting organisers on behalf of the participants. In the case of cancellation made less than 60 days prior to the meeting, the administration of the Ebernburg castle requests a refund of the contractually agreed prices for all individual services ordered as follows:
60 - 8 days before arrival: 60 % of the total price.
7 - 1 days before arrival: 80 % of the total price.
on the arrival day: 100% of the total price.
Payment of these costs is the responsibility of the participants.

Liability

In the event of an event failure owing to force majeure or other unforeseeable events 1), the organisers accept no liability for travel or accommodation costs incurred, nor for any expenses due to loss of work, loss of profit or claims by third parties.
*) Force majeure or unforeseeable events: events beyond the reasonable control of the organisers, including but not limited to acts of God, war, strikes, disease at the venue (e.g. SARS, Legionnaires, COVID-19), governmental regulations or advisory notices, terrorism, disaster, fire, earthquake, airline flight cancellation, or any other cause reasonably beyond the control of organisers and participants.