Registration Cancellation Policy

A refund of course fees (less 15% administrative charges) will be made for cancellations received in writing at least four weeks prior to the event. Substitutes can be made but please email new delegate details when known. Cancellations made less than four weeks prior to the event are non-refundable/non-changeable.
In the unlikely event that, owing to unforeseen circumstances or insufficient enrolment, the course has to be cancelled by the organisers, our liability is limited to refund of course fees only. We recommend that delegates have adequate insurance cover to claim any travel or personal expenses.

Accommodation Cancellation Policy

Accommodation and meals fees to be paid at the castle, directly to the castle administration. Room reservations will be made by the organisers on behalf of the participants.
In the case of cancellation from the third month to two weeks before the start of the event, the castle administration requests a refund of 75% of the agreed price for all individual services ordered. In the case of cancellation made less than two weeks before the start of the event, the castle administration requests a refund of 100 % of the agreed price for all individual services ordered.
Payment of these costs is the responsibility of the participants.

Liability

In the event of an event failure owing to force majeure or other unforeseeable events 1), the organisers accept no liability for travel or accommodation costs incurred, nor for any expenses due to loss of work, loss of profit or claims by third parties.
1) Force majeure or unforeseeable events: events beyond the reasonable control of the organisers, including but not limited to acts of God, war, strikes, disease at the venue (e.g. SARS, Legionnaires, COVID-19), governmental regulations or advisory notices, terrorism, disaster, fire, earthquake, airline flight cancellation, or any other cause reasonably beyond the control of organisers and participants.